FAQs

Ready To Ship handmade crochet items will ship the following business day after payment clears.

Custom Order items will ship the following business day after the accessory is complete, and the payment has been received and cleared.  Custom order turn around time is dependent upon the garment that is being made.

- All items will be shipped standard delivery to valid U.S. addresses via USPS 

   Priority Mail, which is 1-3 business days.  

- Shipping outside of the U.S. is currently not available

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- For faster delivery, please select more expedited shipping at an additional 

  cost to you.

Your satisfaction is important to Spirit & Flow.   We gladly accept returns, exchanges, and cancellations.  

- We will only accept returns or exchanges for items that have not been worn, altered, washed or damaged in any way.     All original tags and labels must be attached.  

- Exchanges can be made on items that are the same price

- Please contact us at hello@spiritandflow.store within 7 days of delivery to request a Return Authorization      

- Once the Return Authorization is issued please ship the merchandise back within 7 days.  

- Customers are responsible for the return shipping costs. Shipping costs are non-refundable  You should consider using a trackable shipping service or purchasing shipping insurance.   We don't guarantee that we will receive your returned item. 

- Request a cancellation within 24 hours of purchase.

The following items cannot be returned or exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalized orders

Condition of return

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently asked questions:  

All orders placed directly from Spirit & Flow  are processed by PayPal, with either PayPal Standard Payments, or in the background with PayPal Payments Pro.  With the industry’s most-advanced encryption, fraud prevention, and Buyer and Seller Protection Policies, PayPal is dedicated to keeping your account safe and secure.

Click here for more information on online ordering security direct from the PayPal site.

Credit Card & Bank Account Information:  Our own online order system encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL).

If you choose PayPal Standard payments, our site only asks for your address information for billing and shipping, and passes that information to the PayPal payment processing system using the same encrypted SSL connection. Only PayPal sees your credit card or checking account information. The only information we see is whether or not the transaction was successful along with your e-mail and physical address information so that we may ship the products to you as well as let you know the status of your order.

If you choose to pay directly via Credit Card (which uses PayPal Payments Pro to process the order in the background), your credit card information is encrypted and transmitted securely using SSL.  Your credit card information is NOT stored on our server.  Only PayPal sees your credit card information.  The only information we see is whether or not the transaction was successful along with your e-mail and physical address information so that we may ship the products to you as well as let you know the status of your order.